Operations and Staffing Institute
Experts, including your presenters, say efficient operations and the right staffing structure are fundamental in ensuring increased staff productivity.
No longer can everyone do everything, and your continuing education division needs people dedicated to day-to-day operations so your revenue generators can do their jobs!
The difference between success and failure for your program is just 5%. Efficient and effective operations make the difference and can help generate an overall staff productivity increase of 25% or more.
With LERN's unique Operations and Staffing Institute, you will find out what tasks operations, programming, marketing and sales should be responsible for, the role Operations plays in making your staffing structure succeed, and how to make your continuing education division productive, creating more profit and success for your entire program.
Who should attend
CEOs and decision makers interested in redesigning staffing and improving operations should attend. Any professional currently involved in operations management should attend. Other professionals wanting to better understand successful staffing structures and the role of operations as it supports programming, marketing, and sales should attend.
Why You Should Attend
Your staffing structure and efficient operations are key to your whole program's success. You will acquire information not available anywhere else, as well as best practice strategies being used by industry leaders. Acquire the benchmarks for the 15 processes that make for a lean and productive program, clear direction on how to redesign your staffing structure, and staffing job descriptions, plus much more. Take home performance tools and strategies that will impact your program immediately.
Outcomes
After attending the Operations and Staffing Institute, you will take home the information and knowledge to improve your program's operations, making your program more profitable, efficient, and effective. You will get the top operations experts' secrets necessary for boosting your program's success. Your skill set will now include techniques for increasing not just the performance of operations staff, but also the performance of your programming, marketing, and sales.
You will receive information not available anywhere else. Only LERN can tell you how redesign your program to survive and thrive in the 21st century. You will find out:
• How to make data-driven decisions.
• The amount of money each staff position should generate.
• Ideal staffing structure components.
• Staff productivity strategies, techniques and tips.
• How to reduce meetings to less than 5% of staff time.
• The best method for writing job descriptions.
• Ways to develop job standards and competencies.
• Processes you should be reengineering and how.
• Time-saving strategies.
Curriculum & Required Technology
The Operations and Staffing Institute is one of the four core Institutes in the LERN Curriculum. The Program Management Institute is recommended, but not mandatory. Readings include an Operations Institute Manual, as well as LERN's Restructuring Staff manual and Increasing Staff Productivity publication.
Operations and Staffing Institute Agenda
Staff Structures
• LERN's Ideal Staffing Structure
• The differences between programming, marketing, sales, and operations
• Process structures, cross-functional training, and the increased use of telecommuting
• Staff structure productivity tips
Data-Driven Decisions
• How data-driven decisions are made
• The registration, programming, contract sales, and marketing data you need to be collecting and analyzing
• Who should be making which data-driven decisions
Processes and Procedures
• 15 lifelong learning processes your program must incorporate
• Learn about reengineering and process diagrams
• How to develop a procedures manual
• Techniques for reducing time spent in staff meetings
Staffing
• Increasing staff intellectual capital
• Winning job descriptions based on outcomes
• Individual staff training plans
• How to manage staff evaluations
Staff Productivity
• Formula for determining staff productivity
• How to use LERN's Job Performance Tool to match up staff with best practice benchmarks
• The role of outsourcing
• Ways to recognize your most productive staff and motivate underperformers
Relationships
• Successful techniques for working with central administration and other institution areas
• Best ways to work with vendors and negotiation tips
• LERN's latest research on generational management
Technology
• Primary components of the "right" software
• Why you must be using a virtual office
• The best ways to get your data analyzed and the reports you need to be generating
Performance
• Leave with critical benchmarks you need to be tracking and measuring up to
• Understand performance metrics -dashboards, trends, tracking and announcements
• Why your organization must have a one year plan
• Learn how to best use incentives, reward, and recognition
Job Standards & Competencies
• Understand a five-step job standards and competencies process
• Know the difference between tasks, procedures, outcomes, managing, and competencies
• Techniques for measuring progress and success
Succession Management
• What you need to do now to be prepared for 5 years from now
• Find out an 8-Step succession management process
• Understand the difference between replacement management and succession planning
Change Management
• The three most important key supports for change
• What actions a CEO should take to manage change
• Six steps to follow when implementing change
Don't Miss the Operations and Staffing Institute
Running a successful continuing education division is no longer simple. Institutional demands for additional surplus, more visibility, and greater customer satisfaction increase the stress on the organization. The Operations and Staffing Institute will help you identify actions you need to take, and provide strategies to increase staff efficiency, effectiveness, and productivity. You will find out how to develop structured action guidelines to implement changes to improve your operations as well as your overall organization. |
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