Staff Structures
Reduced resources, improved technology and the need for accountability have driven continuing and community education organizations to redesign their staffing structures. Find out LERN’s ideal staff structure, as well as other staffing structures being used by successful lifelong learning organizations. Understand the difference between programming, marketing and operations. Discover the importance of process structures, crossfunctional training, and the increased use of telecommuting.

Processes and Procedures
There are 15 lifelong learning processes your organization must incorporate. Learn about reengineering and process diagrams. Leave with a template for an organization-wide procedures manual.
Understand why staff should not be tied up more than 10% of their time in meetings, and when and how to use staff meetings to grow your program.

Staffing
Successful continuing and community education organizations improve and thrive because they understand the importance of increasing staff intellectual capital. Get examples of winning job descriptions, as well as finding out how to write staff job descriptions and why they should be accountability-focused and not task-oriented. Discover why each staff person should have an individual development plan with training opportunities. Understand best practice staff evaluation processes.

Staff Productivity
With less staff and resources, staff must become more productive. Find out how to determine productivity of your staff. Learn how to use LERN’s Job Performance Tool to match staff up with LERN Benchmarks and to measure progress. Discover the importance of outsourcing and what you should and should not be outsourcing.

Relationships
The lifelong learning business is a relationship business. Learn successful techniques for working with central administration and other academic or institution areas. Discover techniques for providing organizational staff development. Find out how to best work with vendors. Don’t miss LERN’s latest research on generational management.

Technology
Your program must have the right software tools. Learn about web-based lifelong learning management software systems. Discover why you must be using a virtual office. Understand the importance of data analysis, and what data the operations team must be analyzing and providing to the rest of your organization’s staff.

Performance
The difference between success and failure is 5%. Leave with the critical operations benchmarks you should be tracking and measuring up to. Understand performance metrics – dashboards, trends, tracking and announcements. Learn how to best use incentives, rewards and recognition.
Understand why your organization must use a one-year market plan.

Daily Tactical Management
Running a successful continuing or community education program is no longer simple. Institutional demands for additional surplus, more visibility, and greater customer satisfaction increase the stress on the organization. Learn problem identification and resolution strategies and techniques. Find out how to develop structured action guidelines to implement changes to improve the operations department, as well as the whole organization.