Next LERN CEO Named

Dr. Layne Harpine of Emerald Isle, North Carolina, has been named the next LERN CEO.  The announcement was made to Senior LERN Leaders meeting in Tucson this spring for the annual LERN planning retreat. Harpine will become CEO in 2019, as part of a LERN Management Team Transition plan for the next 10 years. “On […]

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Top New Customer Service Tips

Here are LERN presenter Fred Bayley’s top new Customer Service tips from LERN’s Program Management Institute and CPP training in Savannah this spring. When improving customer service focus on the few major items that will make a significant difference. 20 percent of your customer service impacts 80 percent of our customers. Focus on the significant […]

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New webinar sheds light on increasing customer satisfaction

Discover easily adaptable operational ideas to implement in your organization and understand why improving staff productivity by centralizing operations is critical to your success by attending LERN’s newest webinar “Operations matters: Best practices for increasing customer satisfaction.” You will take away practical, specific techniques to engage staff and simplify processes and learn the best practices […]

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Suzanne Kart, LERN

Programs Doing Web Page Redesign

Fully one-third of participants attending LERN’s Marketing Institute are in the process of doing a web page redesign, reports LERN’s Associate Vice President for Marketing Suzanne Kart. Kart also noted that the new Google search update focusing more on mobile search – combined with the fact that more people will access the Internet from a […]

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Poor Decisions Cost You Money

“Poor decisions are being made by too many administrators regarding the performance of a class, event, or contract,” says Greg Marsello, LERN Senior Vice President for Organizational Development. Marsello travels around Canada and the United States each week and sees program financial data.  He reinforced the unfortunate “news” at the Operations and Staffing Institute in […]

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Students more demanding

Lifelong learning and continuing education students are becoming more demanding, says Holly Klotz, presenting at LERN’s Operating and Staffing Institute this spring. Klotz provided these three top news and tips from the Operations Institute: Organizations are realizing how important having effective software (particularly for online registration) is to their survival/success. Students are becoming more demanding […]

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When to refer clients to your competition

Cut the dogs, said participants in LERN’s Contract Training Institute.  You can’t be everything to everybody, and that’s ok.  Then, after telling potential clients about your other customized programs, refer any clients seeking your dogs to the competition. You should “stomp the competition” or get out of that particular line of business if you can’t […]

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New Issues for Programmers

From this year’s Advanced Programming Institute in Savannah, here are the top new issues and trends for programming professionals. Consolidation of data. Data sources do not always talk with each other, so getting reports valuable to programming professionals is often difficult. The new issue was raised by Kevin Carter of the College of Extended Studies […]

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Automation key to eMarketing

“Automation can be salvation for the busy eMarketer,” Susan Hurrell of Modern Earth in Winnipeg told her participants in LERN’s eMarketing Institute this spring.  “Using tools like Hootsuite to pre-plan and preschedule your messaging for multiple channels means you don’t have to do the same things twice, or three times, or more,”  she says. From […]

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Julia Update

For all the fans of Julia King Tamang, all is going well at the start of her three year Retreat. Her Sealing Ceremony was a wonderful day and LERN consultant Kassia Dellabough attended. Julia is working hard to learn how to sleep sitting up in a box. Each morning she is up at 3:30 a.m. […]

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